You have questions. We have answers.
We appreciate your interest in visiting Candeeland.
Here are some answers to your commonly asked questions – feel free to contact us if you can’t find what you are looking for!
General Inquiries
Yes, we sell our propriety Candeeland grip sock with our trademark grip on the bottom. They are required while playing at Candeeland. The good news is that you can bring them back on your subsequent visit and reuse them as long as they remain in good condition. This allows you to enjoy your Candeeland experience while ensuring safety and convenience.
All guests, including minors, must sign a waiver either online or upon entry to our parks, with guests under 18 needing their waiver signed by a parent or guardian.
Candeeland warmly welcomes visitors of all ages. We are delighted to offer two dedicated play areas for our guests’ enjoyment. LittleLand is explicitly designed for toddlers aged four years and under, while the main play area caters to all age groups.
For 1-hour general admissions, we offer one adult free with the purchase of one paid child admission, and two adults free with purchase of an all day ticket. If you have additional adults joining, they will be charged a discounted rate of only $5 per adult or teenager older than 12 years old. This allows families and groups to enjoy our park together at affordable rates.
Families can order food options from our in-house play cafe! Additionally, we have a coffee bar with specialty beverage options and beer and wine offerings for adult guests. No outside food or beverages are permitted please.
Our park offers a variety of snacks and beverage options for purchase. We kindly request guests not bring outside food and beverages into the park. Instead, we invite you to explore the delicious offerings available at our snack shop during your visit.
We are pleased to offer monthly memberships for $55, providing unlimited access to our park without any block-out dates. With a monthly membership, you can enjoy our facilities to your heart’s content. Additionally, we have gift cards available for purchase, which can be obtained in person at our park. Gift cards make for a wonderful present for family and friends to experience the excitement and fun of our park.
Absolutely! We provide field trips, group events, and fundraising programs at our park. For more information and detailed inquiries about these offerings, we encourage you to contact us directly. Our dedicated team will be happy to assist you and provide all the necessary details to plan a memorable and engaging experience for your group or event.
Our facility spans approximately 13,000 square feet and is filled with many thrilling attractions, including giant slides, a ninja warrior course, and various other exciting features. We also have an abundance of seating (with chargers!) available for parents to relax and enjoy while their children have a blast. There’s an abundance of fun and exciting experiences awaiting you at our facility!
We offer Time Play options for our guests. You can choose between a 1-hour play session for $22 and an all-day play session for $26. Additionally, we provide a monthly membership option for $55, allowing you to enjoy unlimited access to our park throughout the month.
Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 10am – 7pm
Thursday 10am – 7pm
Friday 10am – 7pm
Saturday 9am – 7pm
Sunday 9am – 7pm
To buy tickets, you have the option to purchase them either through our website or at our physical store location.
Bringing a physical or electronic ticket with you can significantly speed up the check-in process, allowing for a smoother and quicker entry into the park.
Our park generally experiences lower attendance levels on weekdays (Monday through Friday) compared to weekends (Saturday & Sunday).
Yes, you and your entire family are welcome to go inside the play structure together and enjoy its activities.
We do offer special deals, you can sign up on our website to receive updates and access these discounted offers. You can also follow us on Instagram, TikTok and Facebook for new news and special offers!
For the best contact regarding Candeeland, it is recommended to reach out to the Candeeland general manager. You can find the store’s contact information on the website.
Parties and Events
We provide several convenient options for booking a party at our park. The first option is to book online, where you can easily select the desired date and package for your party. Alternatively, you can give us a call or visit our store in person, and our friendly staff will assist you in reserving your party. Furthermore, we invite you to take advantage of a complimentary park tour to explore our facilities and get a firsthand experience of the fun we offer. We look forward to helping you plan a fantastic party!
Yes, you have the flexibility to add additional guests beyond the limit specified in your package. However, please note that there will be an additional charge per child (price dependent on party package) and for additional food & beverages. This allows you to accommodate more guests and ensure everyone can join in the fun at your event.
Designated party hosts are available upon request. However, the Candeeland team will ALWAYS check in every party upon arrival, and staff will be checking in throughout your event to ensure your group has everything you need for a fantastic party experience! Announcements will be made over the PA system regarding pizza time and play times for every party. If you would like to request a designated party host, please let us know in advance, and we will ensure that a party host is available to assist you during your event.
Designated party hosts are available upon request. However, the Candeeland team will ALWAYS check in every party upon arrival, and staff will be checking in throughout your event to ensure your group has everything you need for a fantastic party experience! Announcements will be made over the PA system regarding pizza time and play times for every party. If you would like to request a designated party host, please let us know in advance, and we will ensure that a party host is available to assist you during your event.
To ensure the safety of all visitors, we require every individual, regardless of age, to sign a waiver upon entering Candeeland. This policy helps communicate the inherent risks associated with our activities and ensures that everyone acknowledges and understands their responsibilities while at our facility. The waiver is a standard procedure aimed at promoting a safe and enjoyable experience for all guests.
Individual birthday packages include a base count of 10 guests. It’s important to note that this count includes the birthday child as one of the guests. So, when you select a birthday package, it covers the birthday child plus 9 additional guests. Additional guests beyond the initial count may be accommodated for an extra fee as per our pricing policy.
Party packages are built on the number of kids attending your event. 2 adults (13 years+) per child are included in that price, additional adults $5. Children under the age of 11 months are always free.
Absolutely! We provide options for large group bookings and private facility rentals after hours, subject to availability. If you want to reserve the entire park for your event or have a large group gathering, please call us for more details. Our team will gladly assist you and provide the necessary information to make your event successful.
Certainly! We can undoubtedly accommodate large groups at our park. Please call us; our dedicated team will be delighted to assist you further and provide the necessary information to make arrangements for your group visit.
To secure your party booking, we require a non-refundable booking deposit of $150. This deposit is applied towards the total cost of your party. We also require a refundable security deposit of $50 per package. The security deposit is intended to cover any potential damages or additional charges and will be refunded to you after the event.
Once a booking is made, it is generally non-cancellable. However, we understand that circumstances may change, and we are more than happy to accommodate a change of date based on our next available slot. Please reach out to us as soon as possible, and we will work with you to find an alternative date that suits your needs, subject to availability.
General Inquiries
Yes, we sell our propriety Candeeland grip sock with our trademark grip on the bottom. They are required while playing at Candeeland. The good news is that you can bring them back on your subsequent visit and reuse them as long as they remain in good condition. This allows you to enjoy your Candeeland experience while ensuring safety and convenience.
All guests, including minors, must sign a waiver either online or upon entry to our parks. Guests under 18 will need their waiver to be signed by a parent or guardian.
Candeeland warmly welcomes visitors of all ages. We are delighted to offer two dedicated play areas for our guests’ enjoyment. LittleLand is explicitly designed for toddlers aged four years and under, while the main play area caters to all age groups.
For 1-hour general admissions, we offer one adult free with the purchase of one paid child admission, and two adults free with purchase of an all day ticket. If you have additional adults joining, they will be charged a discounted rate of only $5 per adult or teenager older than 12 years old. This allows families and groups to enjoy our park together at affordable rates.
Families can order food options from our in-house play cafe! Additionally, we have a coffee bar with specialty beverage options and beer and wine offerings for adult guests. No outside food or beverages are permitted please.
Our park offers a variety of snacks and beverage options for purchase. We kindly request guests not bring outside food and beverages into the park. Instead, we invite you to explore the delicious offerings available at our snack shop during your visit.
We are pleased to offer monthly memberships for $29.99, providing unlimited access to our park with no black-out dates. With a monthly membership, you can enjoy our facilities to your heart’s content. Additionally, we have gift cards available for purchase, which can be purchased in person or online. Gift cards make for a wonderful present for family and friends to experience the excitement and fun of our park.
Absolutely! We provide field trips, group events, and fundraising programs at our park. For more information and detailed inquiries about these offerings, we encourage you to contact us directly. Our dedicated team will be happy to assist you and provide all the necessary details to plan a memorable and engaging experience for your group or event.
Our facility spans approximately 13,000 square feet and is filled with many thrilling attractions, including giant slides, a ninja warrior course, and various other exciting features. We also have an abundance of seating (with chargers!) available for parents to relax and enjoy while their children have a blast. There’s an abundance of fun and exciting experiences awaiting you at our facility!
We offer Time Play options for our guests. You can choose between a 1-hour play session for $22 and an all-day play session for $26. Additionally, we provide a monthly membership option for $29.99, allowing you to enjoy unlimited access to our park throughout the month.
Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 10am – 7pm
Thursday 10am – 7pm
Friday 10am – 7pm
Saturday 9am – 7pm
Sunday 9am – 7pm
To buy tickets, you have the option to purchase them either through our website or at our physical store location.
Bringing a physical or electronic ticket with you can significantly speed up the check-in process, however you are also able to check in using your phone number.
Our park generally experiences lower attendance levels on weekdays (Monday through Friday) compared to weekends (Saturday & Sunday).
Yes, you and your entire family are welcome to go inside the play structure together and enjoy its activities.
We regularly offer deals and special events! You can sign up on our website to receive updates and access to new news & discounted offers. You can also follow us on Instagram, TikTok and Facebook for the latest updates.
For the best contact regarding Candeeland, it is recommended to reach out to the Candeeland general manager. You can find the store’s contact information on the website.
Parties and Events
We provide several convenient options for booking a party. The first option is to book online, where you can easily select the desired date and package for your party. Alternatively, you can give us a call or visit our store in person, and our friendly staff will assist you in reserving your party. Furthermore, we invite you to take advantage of a complimentary park tour to explore our facilities and get a firsthand experience of the fun we offer. We look forward to helping you plan a fantastic party!
Yes, you have the flexibility to add additional guests beyond the limit specified in your package. However, please note that there will be an additional charge per child (price dependent on party package) and for additional food & beverages. This allows you to accommodate more guests and ensure everyone can join in the fun at your event.
Designated party hosts are available upon request. However, the Candeeland team will ALWAYS check in every party upon arrival, and staff will be checking in throughout your event to ensure your group has everything you need for a fantastic party experience! Announcements will be made over the PA system regarding pizza time and play times for every party. If you would like to request a designated party host, please let us know in advance, and we will ensure that a party host is available to assist you during your event.
Designated party hosts are available upon request. However, the Candeeland team will ALWAYS check in every party upon arrival, and staff will be checking in throughout your event to ensure your group has everything you need for a fantastic party experience! Announcements will be made over the PA system regarding pizza time and play times for every party. If you would like to request a designated party host, please let us know in advance, and we will ensure that a party host is available to assist you during your event.
To ensure the safety of all visitors, we require every individual, regardless of age, to sign a waiver upon entering Candeeland. This policy helps communicate the inherent risks associated with our activities and ensures that everyone acknowledges and understands their responsibilities while at our facility. The waiver is a standard procedure aimed at promoting a safe and enjoyable experience for all guests.
Individual birthday packages include a base count of 10 guests. It’s important to note that this count includes the birthday child as one of the guests. So, when you select a birthday package, it covers the birthday child plus 9 additional guests. Additional guests beyond the initial count may be accommodated for an extra fee as per our pricing policy.
Party packages are built on the number of kids attending your event. 2 adults (13 years+) per child are included in that price, additional adults $5. Children under the age of 11 months are always free.
Absolutely! We provide options for large group bookings and private facility rentals after hours, subject to availability. If you want to reserve the entire park for your event or have a large group gathering, please call us for more details. Our team will gladly assist you and provide the necessary information to make your event successful.
Certainly! We can undoubtedly accommodate large groups at our park. Please call us; our dedicated team will be delighted to assist you further and provide the necessary information to make arrangements for your group visit.
To secure your party booking, we require a non-refundable booking deposit of 50% of total cost. This deposit is applied towards the total cost of your party.
Once a booking is made, it is generally non-cancellable. However, we understand that circumstances may change, and we are more than happy to accommodate a change of date based on our next available slot. Please reach out to us as soon as possible, and we will work with you to find an alternative date that suits your needs, subject to availability.